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Your Privacy Matters to Us

When you open an account with aplikasi pos4d and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity and process…

Transparent data handlingAccount security by designEasy data access requests
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aplikasi pos4d Your Privacy Matters to Us
CONTACT & ACCESS

How to Request Your Data or Report Privacy Issues

Email Support Send a data-access request to our privacy team at [email protected].
In-App Privacy Centre Log into your account, navigate to Settings > Privacy & Data, and download a…
Live Chat Escalation Our support team is available 08:00–23:00 Indonesian time, seven days a week.
SECURITY & TRANSPARENCY

How We Keep Your Account Safe and Your Data Private

Encrypted Withdrawal Verification

When you request a withdrawal to your DANA, OVO, GoPay or QRIS wallet, we verify your identity through a one-time code sent to your registered email. This prevents unauthorised cash-outs even if someone gains access to your password.

No Third-Party Sale of Account Data

Your name, email and deposit method are never rented, sold or shared with ad networks. Game studios see only anonymous play metrics—not your personal profile—so they cannot target you for marketing.

Secure Cookie Management

Cookies stored by aplikasi pos4d contain only your lobby session ID and language preference. They never hold payment details or passwords. You can clear them anytime in your browser settings without losing your account.

Annual Audit Trail

We conduct annual security audits of our data handling processes and encrypt all stored account information at rest. Audit reports are available upon written request for account holders.

30-Day Deletion Requests

If you decide to close your account, we begin anonymising your personal data after 30 days. This window allows us to resolve any pending withdrawals or fraud inquiries. After that, your profile cannot be recovered.

Privacy Policy Updates

We notify you via email if we make material changes to this policy—such as adding a new payment method or extending data retention. You have 14 days to review the changes before they take effect.

Your Privacy Questions Answered

Yes. Go to Settings > Privacy & Data in your account or email [email protected] with your username. We'll send you a complete export of your profile, login history, transaction records and game activity within 5 business days. Players in Bandung and Medan can request this through live chat, available until 23:00 local time.

We retain full transaction records for active accounts indefinitely to support future withdrawal disputes and fraud investigations. If you close your account, we keep anonymised transaction data for seven years to comply with local financial reporting laws, then delete it permanently.

Only with your permission. When you register, you can opt out of promotional emails in Settings > Notifications. We will never share your contact details with third-party marketers. You can update your preferences or unsubscribe anytime without affecting your account access or withdrawals.

No. We use encrypted payment gateways that tokenise your wallet details—we receive only a secure reference code, never your actual account numbers or PINs. Your payment method data stays with DANA, OVO, GoPay and QRIS, not with us. Each deposit is processed fresh.

Your personal data is flagged for deletion immediately when you close your account. Within 30 days, we anonymise your name, email and phone number so they cannot be linked to your account history. Game activity records are retained in anonymised form for seven years to satisfy legal and tax requirements.

Yes. Cookies are not required to open an account or make withdrawals; they only remember your lobby language and session state. You can disable them in your browser settings or manage them via Settings > Privacy & Data in your account. Opting out may require you to log in more frequently.

Your data is stored on encrypted servers located where local law permits. Backups are held in geographically separate locations for disaster recovery. We do not share infrastructure with unrelated third parties. If you have concerns about data residency, contact [email protected] and we'll provide a confidentiality notice detailing our storage practices.

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